At American Country, we've dedicated ourselves to building a Claims Team that handles every claim the way you expect it to be handled: quickly and efficiently. Our team of claim experts is available 24 hours a day, 7 days a week, to get the claim process underway with a level of responsiveness that exceeds all others. And you can rest assured knowing that our legal team and claim investigators are on site to protect you and your interests and to keep your business running smoothly.

We understand that you've invested a lot in building your business - time, energy, expertise, and money. American Country can provide you with the peace of mind that comes from knowing that someone is there for you when you need them the most.

• 24-Hour claim service. A claim expert is on-call 24 hours a day, 7 days a week. Our toll-free claims numbers are ready for your call.
• No service charges. All claims handling costs are included in the cost of the policy.
• Customized accident kit program for ease of immediate first report.
• Experienced in-house legal counsel and investigators.
• Prompt claim payment.
• Proactive Subrogation Unit that examines every claim for potential third-party recovery.
• Special Investigative Unit to examine potentially fraudulent claims.
• Adjusters with state-specific expertise.
• Regional claims offices providing services at a local level.

We also offer the following services for our key accounts:

• Customized programs integrating claims, legal and underwriting and loss control services.
• A two person team assigned to your account to ensure that our claims professionals meet your personalized needs.
• Customized loss runs.
• Scheduled claim reviews.

American Country's commitment to service excellence doesn't stop with Claims. Our Loss Control Team will work closely with you to enhance your safety program. At American Country, we partner with our key accounts to provide:

• In depth analysis of existing safety programs.
• Comprehensive accident trending and statistics.
• On site consultation.
• Customized loss runs.

In addition, we provide all of our valued accounts with the following assistance:

• Loss prevention videos, best practices, safety meeting outlines, and online safety training.
• Accident reporting kits for all of your vehicles.
• Unlimited access to an American Country loss control expert.

At American Country, we've designed payment options that give you the flexibility to choose the method that works best for you. For online payment, the American Country Payment Website is available 24 hours a day, 7 days a week. We currently accept both Visa and Mastercard payments.

For payment by check or money order (please include your policy number on your check or money order if you do not have a remittance coupon), mail your payment to:

• American Country Insurance Company
• 5675 Paysphere Circle
• Chicago, IL 60674

Our Customer Service Team is ready to help at 800-818-4848 (select Option 3, then Option 2), Monday through Friday from 8:15 A.M. - 4:30 P.M. (CST).